Water Heaters Plumbing Services in Richardson, TX

When a 50-gallon tank fails in a garage, you have a wet floor and a bad afternoon. When the same tank fails in an attic, you get fifty gallons through your ceiling, and the damage is drywall, insulation, flooring, and whatever was underneath it. That is the difference between a $1,500 problem and a $15,000 one, and it is decided entirely by where the tank happens to sit.

James Armstrong Plumbing has served the Dallas metro since 1995. James Armstrong is a licensed Master Plumber, Texas License M-39428, with a gas endorsement. BBB A+ accredited, 4.8 stars on Google.

Same-Day Service — Call Before Noon • Most calls are answered within 15 minutes

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The “Armstrong Clean Promise".

We leave your home cleaner than we found it, or we pay for the cleaning. No mess, no stress — that's our guarantee.

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Our Services

Comprehensive Plumbing Solutions
for Homes & Businesses

At James Armstrong Plumbing, we handle every aspect of your plumbing
system — from quick fixes to complex installations.
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Plumbing Repairs and Installation

Get fast help from a trusted plumber in the DFW for leaks, fixture installs, and upgrades. We restore your plumbing with smooth, reliable work.

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Water Heater Services

From quick fixes to full replacements, our water heater services in Dallas-Fort Worth, keep your hot water steady. We work on all standard and tankless models.

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Drain Cleaning Services

Stubborn clogs disappear with our drain-cleaning solutions in Texas. We clear the buildup fully so your drains flow the way they should.

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Sewer Line Plumbing

Our team handles sewer line plumbing in the DFW , with careful inspection and precise repairs. We keep wastewater moving safely away from your home.

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Gas Line Plumbing

Safe and reliable gas line plumbing in the DFW, is just a call away. Whether it’s a leak, repair, or new line, we follow strict safety standards.

Emergency Service

Emergency Service — Available 24/7

Burst pipe? Major leak? Don’t wait. Our emergency team serves the entire DFW area around the clock.

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Meet James Armstrong

Meet the Master Plumber Serving DFW: James Armstrong

James Armstrong has been a Mesquite-resident Master Plumber since 1995. What began as helping neighbors fix leaky faucets turned into a career — and eventually a family business, built on one simple rule: treat people right, do the job with integrity, and always stand behind your work. Today, James and his crew serve Mesquite, Rowlett, Sachse, Garland, and the broader east DFW metro, with most calls dispatched and on-site within 25 minutes of the Mesquite headquarters at 844 Dalworth Dr.

“In thirty years working Rowlett, Garland, and the Lake Ray Hubbard side of the metro, the drain calls almost always come down to two things: tree roots in the older Rowlett neighborhoods near the lake, and grease and hair buildup in the newer developments off Liberty Grove and Schrade Road. We camera-inspect first, then choose hydro-jetting or snaking based on what we actually see — not on what gets you to the highest invoice.”

James Armstrong, Master Plumber  •  Texas License M-39428  •  Founder, James Armstrong Plumbing

 

Every job comes with the Armstrong Clean Promise — we leave your home cleaner than we found it, guaranteed. No excuses, no mess, no shortcuts. It’s the kind of commitment that’s earned us thousands of repeat customers and a reputation across the DFW metroplex for honest, reliable work.

Why Choose Us

Why Richardson Homeowners Call Us

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Licensed & Certified Technicians

Our plumbers are fully licensed, professionally trained, and committed to delivering quality workmanship that meets today’s industry standards.

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Transparent, Upfront Pricing

No hidden fees and no surprises. Just clear, honest pricing you can trust before we begin any repair or installation.

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Fast & Friendly Service

We respect your time. Our technicians arrive promptly, work efficiently, and treat you and your home with courtesy and care.

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The Armstrong Clean Promise

Floor protection, shoe covers, and a meticulous cleanup on every job. If your home isn’t cleaner than we found it, we pay for the cleaning.

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5-Star Rated by Homeowners Like You

Local families choose us for reliable plumbing and friendly service. Your comfort, safety, and satisfaction are the reasons we do what we do.

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Emergency Response Available

Afterhours and weekend emergency calls accepted. $199 emergency service fee — no surprises. Call (214) 918-6109.

Emergency Calls Accepted After Hours & Weekends as well.

Plumbing Emergency? We Take After-Hours & Weekend Emergency Calls. (214) 918-6109 • $199 emergency dispatch fee • Most calls responded to same day.
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Our Process

What to Expect
 
When You Call

From your first call to our follow-up check-in —
here’s exactly how we take care of you.
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A licensed plumber evaluates your issue on-site. No guesswork.

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Upfront Quote

You approve the price before work begins. The number you see is final.

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Clean, Expert Work

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Follow-Up Guarantee

We check in within 24 hours and follow up to ensure everything holds.

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Customer Reviews

What Our Customers Say

4.8
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Service Areas

Serving Communities Across
Dallas-Fort Worth

We work across the Dallas-Fort Worth Metroplex from our shop in Mesquite. Our core service area is Mesquite, Garland, Rowlett, Dallas, Plano, Richardson, Balch Springs, and Sunnyvale.

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FAQ

Frequently Asked Questions

Have questions? We’ve got answers. Can’t find what you’re looking for? Give us a call anytime.

Our friendly team is available 24/7 to help you.

A standard 40 or 50 gallon tank runs $1,200 to $2,500 installed for gas, or $1,200 to $2,200 for electric. If the venting needs to be brought up to code, or the unit is in an attic with difficult access, expect $2,000 to $3,500. Tankless runs $2,500 to $6,500 installed, and a conversion from a tank often costs more because it needs a larger gas line. Haul-away of the old unit is included.

Shut the valve on the cold line entering the top of the unit, turning it clockwise. That isolates the heater without shutting off the rest of the house. Then shut off the fuel: turn the gas knob to OFF, or shut the breaker for an electric unit. Do this even if the leak looks small, because an electric element firing in an emptying tank burns out in minutes. If the heater is in the attic, move what you can from the rooms below. Then call 214-918-6109.

Yes, and there is something you should do this week. Check that there is a drain pan under it, check that the pan actually has a drain line running to the outside of the house rather than just ending in the attic, and put a $15 battery water alarm in the pan. A 50 gallon tank failing in a garage is a wet floor. The same tank failing in an attic sends fifty gallons through your ceiling. The alarm is the best fifteen dollars in home ownership.

If water is coming from the tank body itself, replace it. A rusted-through tank cannot be repaired, and anyone who says otherwise is selling you time rather than a fix. If it is leaking from a fitting or a valve at the top, that is a repair. If it is 12 or more years old and needs a $400-plus repair, replace it. Under 8 years old, repair almost always wins.

Tank heaters last 8 to 12 years in this area, and hard water shortens that. Tankless lasts 15 to 20 years with annual descaling. If yours is over 10 and it lives in your attic, replace it on your schedule instead of its schedule. Planned replacement is around $1,500. Emergency replacement plus ceiling repair can be $8,000.

For some houses. The honest pitch is not the energy savings, because the payback from efficiency alone takes many years and often does not close. The real reasons are that it cannot flood your house, it lasts twice as long, and you never run out of hot water. The real reason not to is hard water. This area runs 5.4 to 7.8 grains per gallon, which scales a tankless heat exchanger, so it needs annual descaling. Skip that and you will kill a $5,000 appliance in half its life.

Sediment. Minerals settle at the bottom of the tank and water boils underneath the layer, which is the noise you hear. It insulates the burner from the water, makes the heater work harder, and shortens its life. A flush fixes it, and it is a $150 to $250 job or a homeowner job with a garden hose.

Usually sediment buildup taking up tank volume, or a burned-out lower heating element on an electric unit. Both are repairs, not replacements. If your family size grew and the tank did not, that is a sizing problem instead.

Usually not. It is most often the thermocouple, which is a $150 to $300 repair. Do not let anyone talk you into a new water heater over a pilot that will not stay lit until the thermocouple has been ruled out.

It matters more than almost anything else on the appliance. The anode is a sacrificial metal rod that corrodes so the tank does not. When the anode is gone, the tank starts rusting. Replacing a $200 anode rod buys years on the back end of a water heater's life, and almost nobody does it.

Usually yes. A water heater is a gas appliance and a venting appliance, and cities require a permit and inspection. We pull them. Big-box installers often skip it, and it shows up when you sell the house.

No. The 25C program ended in December 2025. If somebody is still quoting you a tax credit on a water heater, their sales pitch is out of date, and it is fair to wonder what else is.

If you call before noon on a weekday, usually yes. Our hours are Monday through Friday, 8:00 AM to 5:00 PM. We are not a 24-hour company. After hours and weekends carry a flat $199 dispatch fee, quoted on the phone before anyone gets in a truck. A leaking tank is one of the few problems that genuinely does not wait, and we will tell you honestly which one you have.

Our friendly team is available 24/7 to help you.

Comparison

Repair It or Replace It

The honest rule, and it mostly comes down to two numbers: how old is it, and where is the leak coming from.

SituationOur call
Water leaking from the tank body itselfReplace. Always. A rusted-through tank cannot be repaired. Anyone who tells you otherwise is selling you time, not a fix.
Leaking from a fitting or valve at the topRepair. That is a connection, not the tank.
Leaking from the T&P valveRepair, but find out why it is discharging. That valve is doing its job.
Pilot will not stay lit (gas)Repair. Usually a thermocouple, $150 to $300.
No hot water at all (electric)Repair. Usually an element or thermostat.
Not enough hot water, runs out fastRepair first. Often sediment or a burned-out lower element.
Rumbling or popping noisesRepair. That is sediment. Flush it.
Rusty or brown hot waterCheck the anode rod. If the anode is gone and the tank is old, start planning.
Unit is 12+ years old and needs a $400+ repairReplace. You are pouring money into a tank at the end of its life.
Unit is 15+ years old, anything at allReplace. You are on borrowed time.
Unit is under 8 years oldRepair. Almost always the right call.

Tank water heaters last 8 to 12 years in this area. Hard water shortens that. Tankless units last 15 to 20 years with annual descaling.

If yours is over 10 and in an attic, replace it on your schedule rather than its schedule. Planned replacement is $1,500. Emergency replacement plus ceiling repair is $8,000. That is the entire argument.