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Emergency Plumbing in Carrollton, TX
If water is running and you cannot stop it, do this before you keep reading.
Shut off the water. The City of Carrollton says the main shutoff valve is usually near the front of the property by the outdoor faucet. For one fixture, the stop valve is under the sink or behind the toilet.
If you smell gas, leave the building first. Do not flip switches, do not use your phone inside. Once you are outside and away, call 911. Then call Atmos Energy at 866-322-8667. Atmos is the gas utility for Carrollton and they will make the line safe. Call us at 214-918-6109 for the repair once the area has been cleared.
If sewage is backing up or water is coming out of the ground near the street, read the next section before you call anyone. It may be the city’s problem, and the city’s call is free.
For everything else, call 214-918-6109.
Licensed Master Plumber
License #M39428
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Our Services
Comprehensive Plumbing Solutions for Homes & Businesses
Most Requested 
Plumbing Repairs and Installation
Get fast help from a trusted plumber in the DFW for leaks, fixture installs, and upgrades. We restore your plumbing with smooth, reliable work.
Water Heater Services
From quick fixes to full replacements, our water heater services in Dallas-Fort Worth, keep your hot water steady. We work on all standard and tankless models.
Most Requested 
Drain Cleaning Services
Stubborn clogs disappear with our drain-cleaning solutions in Texas. We clear the buildup fully so your drains flow the way they should.
Sewer Line Plumbing
Our team handles sewer line plumbing in the DFW , with careful inspection and precise repairs. We keep wastewater moving safely away from your home.
Gas Line Plumbing
Safe and reliable gas line plumbing in the DFW, is just a call away. Whether it’s a leak, repair, or new line, we follow strict safety standards.
Emergency Service
Emergency Service — Available 24/7
Burst pipe? Major leak? Don’t wait. Our emergency team serves the entire DFW area around the clock.
Technician available now
Why Choose Us
Why Carrollton Homeowners Choose James Armstrong Plumbing
Licensed & Certified Technicians
Our plumbers are fully licensed, professionally trained, and committed to delivering quality workmanship that meets today’s industry standards.
Transparent, Upfront Pricing
No hidden fees and no surprises. Just clear, honest pricing you can trust before we begin any repair or installation.
Fast & Friendly Service
We respect your time. Our technicians arrive promptly, work efficiently, and treat you and your home with courtesy and care.
The Armstrong Clean Promise
Floor protection, shoe covers, and a meticulous cleanup on every job. If your home isn’t cleaner than we found it, we pay for the cleaning.
5-Star Rated by Homeowners Like You
Local families choose us for reliable plumbing and friendly service. Your comfort, safety, and satisfaction are the reasons we do what we do.
Emergency Response Available
Afterhours emergency calls accepted. Call (214) 918-6109.
What Counts as a Plumbing Emergency
Burst or leaking pipe you cannot shut off
Water moving inside a wall or ceiling does structural damage by the minute. Close the main first, then call.
Sewage backing up into the house
Waste coming up in a tub or floor drain is a health issue, not an inconvenience. Check the cleanout as described above so you know whether to call the city, us, or both.
No water at all
If the whole street is out, call the city at 972-466-3425 first. If it is only your house, call us.
Water heater leaking from the tank body
A split tank will not stop on its own. Close the cold water valve on top of the heater and turn off the gas or the breaker feeding it. If the heater is in the attic, move what you can out from under that ceiling.
Suspected gas leak
Leave first, call 911, then Atmos Energy at 866-322-8667, then us.
Slab leak with visible damage
Warm spots on the floor, buckling flooring, or the sound of running water with every fixture off. Electronic leak detection runs 300 to 500 dollars and pinpoints the failure before any concrete is opened.
What Actually Fails in Carrollton
Carrollton grew in waves, and the age of the house usually tells us what the emergency will be.
South Carrollton, 75006. Around Downtown Carrollton and the Square, Country Place and the streets off Belt Line Road, most homes went up between the 1960s and the early 1980s. Many still have their original cast iron drain lines under the slab. Cast iron that age scales inside and cracks, and the emergency is usually a main line backup that gave a few weeks of slow drains as warning.
Central and north Carrollton, 75007. Josey Ranch, Rosemeade and the neighborhoods near the Trinity Mills DART station were built mostly from the late 1970s through the 1990s, the window when some builders used polybutylene supply pipe. Gray plastic supply line tends to fail at a fitting with no warning, often inside a wall or ceiling. If you see it at the water heater or under a sink, have it looked at before it lets go.
Northeast Carrollton, 75010. North of Hebron Parkway the homes are younger, mostly 1990s and 2000s, and water heaters in this era often sit in the attic. When an attic tank fails, you find out through the ceiling. Know where the cold water valve on top of the heater is, and check that the drain pan under it is not cracked or full.
All three sit on expansive clay that swells when wet and shrinks in a dry summer, and that movement shears supply lines cast into a slab. That is why slab leaks are a standing feature across Carrollton rather than a rare event.
A hard freeze adds burst lines in attics and exterior walls and split hose bibs.
Meet James Armstrong
Meet the Master Plumber Serving Carrollton: James Armstrong
James Armstrong has been a Mesquite-resident Master Plumber since 1995. What began as helping neighbors fix leaky faucets turned into a career — and eventually a family business, built on one simple rule: treat people right, do the job with integrity, and always stand behind your work. Today, James and his crew serve Carrollton, Sachse, Garland, and the broader DFW metro from the Mesquite headquarters at 844 Dalworth Dr.
“In thirty years of plumbing across the DFW metro, including Carrollton, the drain calls almost always come down to two things: tree roots in the older neighborhoods, and grease and hair buildup in the newer developments. We camera-inspect first, then choose hydro-jetting or snaking based on what we actually see — not on what gets you to the highest invoice.”
James Armstrong, Master Plumber • Texas License M-39428 • Founder, James Armstrong Plumbing
Every job comes with the Armstrong Clean Promise — we leave your home cleaner than we found it, guaranteed. No excuses, no mess, no shortcuts. It’s the kind of commitment that’s earned us thousands of repeat customers and a reputation across the DFW metroplex for honest, reliable work.
Emergency Calls Accepted After Hours & Weekends as well.
Our Process
What to Expect When You Call
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Same-Day Inspection
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Clean, Expert Work
Armstrong Clean Promise — we leave your home better than we found it.
Follow-Up Guarantee
We check in within 24 hours and follow up to ensure everything holds.
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Service Areas
Serving Communities Across Dallas-Fort Worth
- Allen
- Anna
- Arlington
- Azle
- Balch Springs
- Bedford
- Benbrook
- Blue Mound
- Blue Ridge
- Burleson
- Celina
- Colleyville
- Combine
- Dallas
- Everman
- Fairview
- Farmersville
- Flower Mound
- Forest Hill
- Fort Worth
- Frisco
- Garland
- Grand Prairie
- Plano
- Richardson
- Rowlett
- Sunnyvale
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FAQ
Frequently Asked Questions
Have questions? We’ve got answers. Can’t find what you’re looking for? Give us a call anytime.
Yes. We come out for genuine emergencies outside normal hours, and an after-hours call carries a flat 199 dollar dispatch fee so there is no surprise on the invoice. For same-day service at standard rates, call before noon on a weekday.
We are based in Mesquite, roughly 40 minutes from Carrollton depending on traffic. If your situation cannot wait that long, we will tell you so on the phone and suggest calling someone closer.
The City of Carrollton says it is usually near the front of the property by the outdoor faucet. If the valve will not turn, do not force it with a wrench. Close the individual stops under sinks and behind toilets to slow the flow, then call us at 214-918-6109.
Check the cleanout in your yard. If it is full of standing water, the blockage is further down the line, so call the City of Carrollton after-hours line at 972-466-3425 to ask about your street. If it is dry, the blockage is on your side, so call us. A camera inspection at 150 to 400 dollars shows the cause once the line is cleared.
Close the cold water valve on top of the heater, then turn off the gas valve or the breaker feeding it. Move what you can out from under that ceiling. Leaking from the tank body means it has corroded through and needs replacement, and we install State water heaters.
Leave the building immediately without flipping switches or using your phone inside. Once you are outside and away, call 911. Then call Atmos Energy at 866-322-8667, which is the gas utility for Carrollton. Call us at 214-918-6109 for the repair once the area has been made safe.